Translation agency JOHO, in Tokyo, Japan

Privacy Policy

Compliance

 ONE PLANET, Inc. strictly adheres to laws concerning protection of Personal Information, related ordinances and guidelines of Cabinet Ministers along with taking proper safety management measures when handling translation materials from the Client (electronic information, audio recordings, storage mediums, etc. (including documents translated by JOHO) which were received as documents from the client) and Personal Information (information which can identify specific people).

Acquisition and Storage of Translation Materials and Personal Information

 JOHO stores translation materials and Personal Information acquired from the Client within the necessary scope of business.

Usage Purpose of Translation materials

 JOHO will not use acquired translation materials outside the scope of the usage purposes. Usage purposes of translation materials are as follows.
  1. To make an estimate
  2. To translate
  3. To provide after service support

Disposal of Translation Materials

 JOHO disposes of the stored translation materials after the following period elapses when there is no special request from the Client.
  1. The translation materials are immediately disposed of the following month after one month elapses from sending the estimate when there is no order placed.
  2. The translation materials are immediately disposed of the following month after one month elapses from sending the translated document when there is an order placed.

Usage Purposes of Personal Information

 JOHO will not use acquired translation materials outside the scope of the usage purposes. Usage purposes of translation materials are as follows.
  1. To provide answers to questions and consultation.
  2. To send estimates.
  3. To send materials such as bills upon request of the Client.
  4. To provide after service support.
  5. To provide assistance concerning our services and products.

Safety Management Measures of Translation Materials and Personal Information

 JOHO takes sufficient measures in safety management of stored translation materials and Personal Information through maintaining regulations on handling and an internal system. If any problems arise, these are dealt with in a swift and proper manner.

Providing Translation Materials and Personal Information to Third Parties

 JOHO will not provide translation materials and Personal Information to a third party without consent except in the following cases.
  1. Cases based on the law.
  2. Cases in which it is necessary to provide Personal Information to a business contractor within the necessary scope of business and cases of image processing.
     Presently, this applies to cases of providing the translation materials to image processing companies when image processing is requested for printing and providing Personal Information to accountants for accounting purposes.
     In these cases, business contractors are required to properly handle the Personal Information and carry out proper management.   3. Cases when it is necessary to protect the life, health or assets of a person and receiving consent from the Client is difficult.

Inquiries

 Contact us at the information listed to the right to request early disposal of translation materials or for questions or consultation concerning areas such as the handling of Personal Information.

ONE PLANET, Inc.
4-20-3 Touei Jingu-gaien BLDG. Sendagaya, Shibuya-ku,
Tokyo 151-0051 Japan
E-mail : eng(a)joho-translation.com
*Please replace "(a)" with “@“.
Tel +81-3-6447-0298, Fax +81-3-4330-1117
Contents

4-20-3 Touei Jingu-gaien BLDG. Sendagaya, Shibuya-ku
Tokyo 151-0051 Japan

Mail to JOHO
03-6447-0298

10:00 - 18:00  ( J a p a n  t i m e )

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